Return and Refund Policy

We want you to feel cared for at every step of your experience with us. If something is not right with your order, we are here to help. The following terms govern returns and refunds for physical products purchased directly from www.sjcandles.com. Products purchased through third-party retailers must be returned in accordance with the return policy of the retailer from which they were purchased.

Eligibility Window

You may request a return or refund within 30 days of the original delivery date confirmed by the carrier's tracking record. Requests received after this window will not be honored except where required by applicable law.

Condition of Returned Products

To be eligible for a refund or replacement (other than for damaged or defective items), candles and other physical products must be:

• (a) unused and unburned, with the wick intact and untrimmed beyond the original factory length;
• (b) in their original packaging, including any sleeves, boxes, dust covers, and inserts; and
• (c) free of fragrance contamination, residue, or damage caused by the customer.

We reserve the right, in our reasonable discretion, to refuse a refund or to issue a partial refund for products returned in a condition that does not meet these standards.

Non-Returnable Items

For health, safety, and product-integrity reasons, the following items are final sale and may not be returned or refunded except where the product is damaged, defective, or otherwise non-conforming:

• (a) candles that have been lit, burned, or used;
• (b) products designated as "Final Sale," "Clearance," or "Last Chance" at the time of purchase;
• (c) personalized, customized, or made-to-order items;
• (d) gift cards; and
• (e) any digital content, subscriptions, or access to our platform, mobile application, AI agent, chatbot, journaling features, or guided meditation library, which are governed by our Terms of Service.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or contains the wrong product, please contact us at info@SoulJourneyLife.comwithin seven (7) days of delivery with your order number, a description of the issue, and clear photographs of the affected product(s) and packaging. Upon verification, we will, at our option and at no additional cost to you:

• (a) ship a replacement product,
• (b) issue a full refund of the purchase price and original shipping charges to the original method of payment, or
• (c) provide store credit in the amount of the purchase price.

How to Initiate a Return

To initiate a return, please email info@SoulJourneyLife.com with your order number, the item(s) you wish to return, and the reason for the return. We will respond within three (3) business days with a Return Authorization Number and return shipping instructions. Returns sent without a Return Authorization Number may be refused or delayed in processing. Returned products must be postmarked within ten (10) days of the date the Return Authorization Number is issued.

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is the result of our error or the product is damaged, defective, or non-conforming, in which case we will provide a prepaid return shipping label or reimburse reasonable return shipping costs. Original shipping charges and any optional add-on fees (such as gift wrapping or expedited handling) are non-refundable except where the return is the result of our error or a covered carrier issue. We recommend that customers use a trackable shipping method and retain proof of shipment, as we are not responsible for returns lost or damaged in transit to us.

Restocking Fees

A restocking fee of up to fifteen percent (15%) of the product purchase price may apply to returns of non-defective products, and will be disclosed at the time the Return Authorization Number is issued.

Refund Processing

Once we receive and inspect your returned product(s), we will notify you by email of the approval or rejection of your refund. Approved refunds will be issued to the original method of payment within ten (10) business days of receipt of the returned product(s). Please note that, depending on your card issuer or bank, it may take additional time for the refund to appear on your statement. If more than fifteen (15) business days have passed since approval of your refund and you have not received it, please first contact your card issuer or bank, and then contact us at info@souljourneylife.com.

Exchanges

We do not offer direct exchanges. If you wish to exchange a product, please return the original item in accordance with this policy and place a new order for the desired item.

Gifts

If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive store credit in the amount of the gift's value upon receipt and approval of the returned item. If the item was not marked as a gift, or was shipped to the gift giver to be passed on to you, the refund will be issued to the original purchaser.

Contact Us

NY Sale Inc., (d/b/a Soul Journey Life)
Email: info@SoulJourneyLife.com
Phone: (551) 245-8124
Hours: 9:00 AM to 7:00 PM EST, Monday to Friday