Soul Journey Candles
Effective Date: May 6, 2026
Last Updated: April 21, 2026

Thank you for choosing NY Sale Inc., (d/b/a Soul Journey Life) (the "Company," "we," "us," or "our"). We are honored to be a part of your personal growth journey, and we take the same intentional care in shipping our candles and companion products to you as we do in creating them. This Shipping Policy (the "Policy") describes how we process, package, and deliver orders of our physical goods, including our signature candles, to customers in the United States.

By placing an order with us, you acknowledge and agree to the terms set forth below. This Policy applies only to physical product shipments; access to our digital platform, mobile application, AI-guided content, journaling features, and human-created guided meditations is governed separately by our Terms of Service and Privacy Policy.

1. Order Processing & Fulfillment

Orders are typically processed within One business days after successful payment authorization, excluding weekends and U.S. federal holidays. "Business days" means Monday through Friday, excluding U.S. federal holidays. Orders placed before 300PM EST on a business day will be prioritized for same-day processing where operationally feasible; orders placed after the cutoff, on weekends, or on holidays will be processed on the next business day.

Upon placement of an order, you will receive an automated order confirmation email at the address provided at checkout. This email confirms receipt of your order but does not constitute acceptance or a guarantee of shipment. A separate shipment confirmation email, containing tracking information where available, will be sent once your order has been tendered to the carrier. We reserve the right to verify, cancel, or decline any order prior to shipment, including in cases of suspected fraud, payment irregularities, product unavailability, pricing errors, or shipping restrictions.

If any item in your order is temporarily out of stock, on back order, or designated as a pre-order, we will notify you by email and ship the affected product(s) within 48 hrs of the item becoming available at our fulfillment facility, at which time a separate shipment confirmation email will be sent.

2. Shipping Methods & Carriers

We partner with trusted national carriers, including USPS, UPS, Fedex, etc. to deliver your order. Available domestic shipping options, estimated transit times (measured in business days after the order has shipped, not from order placement), and any service limitations are as follows:

Transit times are estimates provided by the carrier and are not guaranteed unless the service selected is expressly designated as "guaranteed" by the carrier. Weather events, regional disruptions, carrier network conditions, and high-volume shipping periods (such as major holidays) may extend delivery windows.

3. Shipping Rates

Shipping charges are calculated at checkout based on the destination, package weight and dimensions, service level selected, and applicable carrier rates. We currently offer the following rate structure: flat-rate standard shipping at $9.50; complimentary standard shipping on qualifying orders of $240 or more, before taxes and after any applicable discounts.

Surcharges may apply in certain circumstances, including (a) deliveries to remote or extended areas as designated by the carrier, (b) oversized or overweight shipments, (c) Saturday, Sunday, or holiday delivery, and (d) redelivery or address-correction fees assessed by the carrier. All shipping charges and surcharges are quoted in U.S. Dollars and are exclusive of any applicable sales, use, or excise taxes, which will be calculated and displayed separately at checkout.

4. Geographic Coverage

We currently ship to all fifty (50) U.S. states and the District of Columbia. At this time, we do not ship to the following destinations: (a) U.S. territories, including Puerto Rico, Guam, the U.S. Virgin Islands, American Samoa, and the Commonwealth of the Northern Mariana Islands; (b) P.O. boxes, as our candle shipments require a carrier capable of delivering DOT-regulated consumer commodities and obtaining delivery confirmation; and (c) APO, FPO, and DPO military addresses, due to carrier restrictions on shipping flammable consumer commodities through military postal channels. We do not currently offer international shipping. If you attempt to place an order to an excluded destination, the order may be canceled and refunded in full to the original payment method.

We reserve the right to modify shipping coverage at any time in response to carrier policies, regulatory requirements, or operational considerations. Please consult the destination selector at checkout for the most current list of serviceable addresses.

5. Candle-Specific Shipping Considerations

Our candles are handcrafted wax goods, and we take particular care in how they are packaged and shipped. Each candle is individually inspected, wrapped in protective materials, and placed in inner and outer packaging designed to cushion against impact during transit. Despite these measures, candles are fragile by nature, and minor cosmetic imperfections (such as surface "frosting," slight wax shrinkage, or wick recentering) may occur during shipment. These do not affect the burn performance of the candle and are not considered defects.

Heat Sensitivity. Candle wax is temperature-sensitive and may soften, warp, or melt when exposed to prolonged heat, including inside delivery vehicles, mailboxes, or doorsteps during warm weather. We strongly encourage customers to retrieve packages promptly upon delivery, particularly during summer months or in warm climates, and to consider shipping to an address where someone can receive the package in person. The Company is not responsible for heat-related cosmetic damage that occurs after the carrier has delivered the package to the shipping address provided.

Regulatory Compliance and Labeling. Candles made with paraffin, soy, coconut, beeswax, or similar waxes are generally classified as consumer commodities under the U.S. Department of Transportation's Hazardous Materials Regulations and are shipped in accordance with applicable requirements, including those set forth in 49 C.F.R. Parts 171–180 and, where applicable, the limited quantity and "ORM-D" / "Consumer Commodity" exceptions. Our packaging, marking, and labeling practices are designed to comply with all applicable DOT regulations, carrier-specific hazardous materials rules, and any state or local requirements governing the shipment of candles or other goods containing flammable materials. Candles are not shipped by air where carrier or regulatory restrictions prohibit or limit such shipment.

6. Order Tracking

Once your order ships, you will receive a shipment confirmation email containing a tracking number and a link to the carrier's tracking portal. You may also view tracking information, where available, by logging into your account on our website at SJCandles.com. Please allow up to 24 hours after receipt of your shipment confirmation email for the tracking information to populate in the carrier's system. If you have not received a shipment confirmation email within 2 business days of placing your order, please check your spam or junk folder before contacting us.

7. Delays, Disruptions & Carrier Issues

Once a package has been tendered to the carrier, the carrier assumes responsibility for its safe and timely delivery. While we work diligently to select reliable carriers and to package your order for safe transit, we do not control carrier networks and cannot guarantee delivery times beyond those expressly guaranteed by the carrier. We are not liable for delays, misdelivery, or loss caused by the carrier, incorrect or incomplete shipping information provided by the customer, refusal of delivery, or failure to retrieve the package after attempted delivery.

Lost or Damaged Shipments. If your tracking indicates that a package has been delivered but you have not received it, please first check with household members, neighbors, and your local carrier facility, and allow up to 3 business days for the package to surface, as carriers occasionally mark packages as delivered in advance of actual delivery. If the package does not arrive, or if your order arrives visibly damaged, please contact us at info@souljourneylife.com within 7 days of the scheduled delivery date with your order number, tracking number, and, in the case of damage, clear photographs of the packaging and affected products. We will work with you and the carrier in good faith to investigate and resolve the issue, which may include filing a carrier claim, arranging a replacement shipment, or issuing a refund in accordance with our Return and Refund Policy.

Force Majeure. We are not liable for any delay or failure in shipment or delivery caused by events beyond our reasonable control, including but not limited to acts of God, severe weather, natural disasters, fire, flood, earthquake, pandemic or epidemic, labor strikes or disruptions, transportation or supply-chain failures, carrier service interruptions, civil unrest, acts of war or terrorism, governmental action or orders, cyberattacks, or utility or internet outages.

8. Returns, Refusals & Undeliverable Packages

If a package is refused at delivery, returned to us as undeliverable (including due to an incorrect or incomplete address, failure to claim the package, or repeated failed delivery attempts), or abandoned by the recipient, we will contact you at the email address on file to arrange either (a) a reshipment, for which you will be responsible for the additional shipping charges, or (b) a refund of the product purchase price, less any original shipping charges and a reasonable restocking or handling fee where applicable. Original shipping charges are non-refundable except where the return is the result of our error or a carrier error attributable to us. For information on returning products that have been successfully delivered, please see Section 9 (Returns & Refunds) below.

9. Returns & Refunds of Successfully Delivered Packages

We want you to feel cared for at every step of your experience with us. If something is not right with your order, we are here to help. The following terms govern returns and refunds for physical products purchased directly from www.sjcandles.com. Products purchased through third-party retailers must be returned in accordance with the return policy of the retailer from which they were purchased.

Eligibility Window. You may request a return or refund within 30 days of the original delivery date confirmed by the carrier's tracking record. Requests received after this window will not be honored except where required by applicable law.

Condition of Returned Products. To be eligible for a refund or replacement (other than for damaged or defective items), candles and other physical products must be: (a) unused and unburned, with the wick intact and untrimmed beyond the original factory length; (b) in their original packaging, including any sleeves, boxes, dust covers, and inserts; and (c) free of fragrance contamination, residue, or damage caused by the customer. We reserve the right, in our reasonable discretion, to refuse a refund or to issue a partial refund for products returned in a condition that does not meet these standards.

Non-Returnable Items. For health, safety, and product-integrity reasons, the following items are final sale and may not be returned or refunded except where the product is damaged, defective, or otherwise non-conforming: (a) candles that have been lit, burned, or used; (b) products designated as "Final Sale," "Clearance," or "Last Chance" at the time of purchase; (c) personalized, customized, or made-to-order items; (d) gift cards; and (e) any digital content, subscriptions, or access to our platform, mobile application, AI agent, chatbot, journaling features, or guided meditation library, which are governed by our Terms of Service.

Damaged, Defective, or Incorrect Items. If your order arrives damaged, defective, or contains the wrong product, please contact us at info@SoulJourneyLife.com within (7) days of delivery with your order number, a description of the issue, and clear photographs of the affected product(s) and packaging. Upon verification, we will, at our option and at no additional cost to you, (a) ship a replacement product, (b) issue a full refund of the purchase price and original shipping charges to the original method of payment, or (c) provide store credit in the amount of the purchase price.

How to Initiate a Return. To initiate a return, please email info@SoulJourneyLife.com with your order number, the item(s) you wish to return, and the reason for the return. We will respond within three (3) business days with a Return Authorization Number and return shipping instructions. Returns sent without a Return Authorization Number may be refused or delayed in processing. Returned products must be postmarked within ten (10) days of the date the Return Authorization Number is issued.

Return Shipping Costs. Customers are responsible for return shipping costs unless the return is the result of our error or the product is damaged, defective, or non-conforming, in which case we will provide a prepaid return shipping label or reimburse reasonable return shipping costs. Original shipping charges and any optional add-on fees (such as gift wrapping or expedited handling) are non-refundable except where the return is the result of our error or a covered carrier issue. We recommend that customers use a trackable shipping method and retain proof of shipment, as we are not responsible for returns lost or damaged in transit to us.

Restocking Fees. A restocking fee of up to fifteen percent (15%) of the product purchase price may apply to returns of non-defective products, and will be disclosed at the time the Return Authorization Number is issued.

Refund Processing. Once we receive and inspect your returned product(s), we will notify you by email of the approval or rejection of your refund. Approved refunds will be issued to the original method of payment within (10) business days of receipt of the returned product(s). Please note that, depending on your card issuer or bank, it may take additional time for the refund to appear on your statement. If more than fifteen (15) business days have passed since approval of your refund and you have not received it, please first contact your card issuer or bank, and then contact us at info@souljourneylife.com.

Exchanges. We do not offer direct exchanges. If you wish to exchange a product, please return the original item in accordance with this Section and place a new order for the desired item.

Gifts. If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive store credit in the amount of the gift's value upon receipt and approval of the returned item. If the item was not marked as a gift, or was shipped to the gift giver to be passed on to you, the refund will be issued to the original purchaser.

10. Consumer Protection Compliance

We are committed to transparent, fair, and compliant shipping practices. Consistent with the Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule (16 C.F.R. Part 435), we will ship your order within the time period stated at the point of sale or, if no time is stated, within thirty (30) days after receipt of a properly completed order (including receipt of payment).

If we are unable to ship your order within the applicable time period, we will promptly notify you by email, provide a revised shipment date (if one can be reasonably determined), and give you the option either to (a) consent to the delay or (b) cancel your order and receive a prompt and full refund to the original method of payment. If we are unable to provide a revised shipment date, or if a revised shipment date is more than thirty (30) days after the original promised shipment date, we will treat the order as canceled and issue a prompt and full refund unless you expressly consent to the further delay. If you do not respond to a delay notice that provides a revised shipment date of thirty (30) days or less, your silence will be treated as consent to the delay, as permitted by 16 C.F.R. Part 435; if you do not respond to a notice involving a delay of more than thirty (30) days, we will cancel the order and issue a refund.

Refunds issued under this Section will be processed within the time periods required by applicable law.

Nothing in this Policy is intended to limit any rights you may have under applicable federal or state consumer protection laws, and, to the extent any provision of this Policy conflicts with such laws, the applicable law will control.

11. Contact Information & Policy Updates

If you have questions, concerns, or feedback about this Policy or a specific shipment, please contact our customer care team:

NY Sale Inc., (d/b/a Soul Journey Life)
Attn: Customer Care — Shipping
14 Iron Latch W. Upper Saddle River, NJ 07458
Email: info@SoulJourneyLife.com
Phone: (551) 245-8124
Hours of Operation: 9:00 AM EST – 7:00 PM EST Mon - Friday

We may update, amend, or modify this Policy from time to time to reflect changes in our operations, carrier relationships, regulatory requirements, or applicable law. The "Last Updated" date at the top of this Policy indicates when it was most recently revised. Material changes will be communicated through a notice posted on our website at www.sjcandles.com and, where appropriate, by email to customers with active orders. Your continued use of our website and placement of orders following the effective date of any update constitutes your acceptance of the revised Policy. We encourage you to review this Policy periodically to stay informed of how we ship our products to you.